WVDOT at GotPermits.com - Frequently Asked Questions

Following is a set of questions we are frequently asked.  These questions and answers will hopefully provide a quick way for you to get an answer to your question.  If you cannot find what you are looking for here, please feel free to contact our Support group.


Getting Started Questions
  1. How do I get a login for WVDOT at GotPermits.com so I can begin using the site?

  2. How do I get support?

  3. Can I get a WVDOT permit elsewhere?

  4. What is the difference between the WVDOT at Gotpermits and the regular GotPermits site?

  5. How much are the permits?

  6. Where can I see the permit rules / regulations / requirements?

  7. Will this site recognize my exemption from permit fees?

  8. What Payment Types can I use?

  9. How do I set up an Escrow Account with WV @ GotPermits.com

  10. My permit was not emailed to me...what do I do?


Vehicle Routing Questions

  1. Where can I get help on using the map and route selection tools?

  2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?

  3. The analysis of my selected route failed.  What can I do?

  4. Can I get a description of my clearance and/or load failures?

  5. The analysis states that my analysis did not pass.  I select Restrictions and the description talks about parking overnight or limited travel times.  What does this mean?

  6. The analysis states that my analysis did pass but encounters some restrictions.  I select Restrictions and the description talks about parking overnight or limited travel times.  What does this mean?

  7. How do I save a route so I can use it again later?

  8. I am using an Apple computer and am having trouble routing.

 

Post-Application Questions

  1. My analysis passed.  Why was I not able to get my permit right away?

  2. Can I change an application after I submit it?

  3. My permit request is not shown on My Permits and I have not received my permit.  What do I do?

  4. I don't know what this status on my request means, and I have not received my permit.  What do I do?

Technical Questions

  1. What Internet browsers does the site support?

  2. There is no map shown when I get to the Routing Page.  What do I do?

  3. How do I solve my problem viewing a Web page or the map for selecting a route?






 

 

 


Getting Started Questions
  1. How do I get a login for WVDOT at GotPermits.com so I can begin using the site?

    You go directly to the New User Registration Page. Here you will complete an application. Your acceptance and password will be emailed to you. At the same time, you can also open an escrow account to be used for permit payment. There two payment options, credit card and escrow. See questions 8 and 9 below for more details.


  2. How do I get support?

    For inquiries concerning technical support, please call 1-800-485-8330 between 8:30 am and 6:00 pm Eastern, Monday through Friday. You may also send your inquiries via email to support@gotpermits.com.

    For inquiries concerning general permitting support, please call 304-558-0384 between 7:30 am and 4:00 pm Eastern, Monday through Friday.

    For inquiries concerning bridge analysis or load issues, please call 304-558-0384 between 7:30 am and 4:00 pm Eastern, Monday through Friday.

    For emergencies occurring after-hours, during weekends, and holidays, please call West Virginia Division of Highways Transportation Management Center at 304-558-3028. An emergency is considered an urgent, unforeseen occurrence or event that affects public safety and welfare, and requires immediate attention. Examples include, but are not limited to, natural disasters (floods, hurricanes, etc.), highway accidents that result in major traffic arteries blocked, chemical spills or explosions, mining disasters, and widespread electrical power outages or potential outages. Temporary plant or business closings or other situations that result in purely financial losses are not considered to be emergencies.

     
  3. Can I get a WVDOT permit elsewhere?

    All permit applications must be submitted via this site.  Permit applications may be submitted by haulers, permit services, and in-person at the Charleston and Clarksburg offices, but all entry and processing is done via this site.

     
  4. What is the difference between WVDOT at GotPermits and the regular GotPermits.com site?


    WVDOT at GotPermits is a site specific to permitting for WVDOT hosted via GotPermits. The WVDOT at GotPermits site allows for the streamlined submission and issuance of WVDOT permits only.

    The regular GotPermits.com site allows for the submission of permit application requests for multiple agencies at one time. WVDOT permits are available via the regular GotPermits site as well. Fees for processing WVDOT permits via either site are exactly the same. If you want to use one escrow account for the purchase of permits from several states, the regular GotPermits site should be used.
     
  5. How much are the permits?

    The fees for WVDOT permits are listed http://www.transportation.wv.gov/highways/maintenance/hauling_permits/Pages/default.aspx

  6. Where can I see the permit rules / regulations / requirements for a state?

    All rules/regulations/requirements can be seen at this site: http://www.transportation.wv.gov/highways/maintenance/hauling_permits/Pages/default.aspx.

  7. Will this site recognize my exemption from permit fees?

    Yes, if you are registered in this system as an exempt (government) hauler you will be exempt from WVDOT permit fees.

  8. What Payment Types can I use?

    You can pay for permits with credit cards. You can also choose to, but do not have to, set up an escrow account with us and pay for permits that way.

  9. How do I set up an Escrow Account with WV @ GotPermits.com

    You may set-up an escrow account when you initially register. If you are already registered and wish to establish an escrow account, select the link on the Profile Page of the main login account for your organization. If you do not wish to use a credit card to fund your escrow account, you will need to complete an agreement, which can be downloaded here, and return it to us along with a minimum initial escrow deposit of $500. After the initial deposit, the balance maintained is at your discretion. Escrow accounts can be funded by check or credit card. If funding by check, please reference your Account ID in the check memo. Your Account ID can be found on the account page upon login.

  10. My permit was not emailed to me...what do I do?

    Most likely your permit is in your junk mail folder. You can look for it there. You may also want to add superload.permits@dot.state.wv.us to your email contact list to prevent this from happening in the future. You can always print your permit from the system by logging into the system, click on the My Permits link at the top of the page, search for your permit in the list, and click on the Green permit id number

Vehicle Routing Questions

  1. Where can I get help on using the map and route selection tools?

    Please see the Routing Help page for a good overview of these tools.

     
  2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?

    Yes, when using the Picking method, you can use the "Add Additional Trip" option.  When using the Text Description method, you can use the “New Segment”.

  3. The analysis of my selected route failed.  What can I do?
     
    You have several options if your route fails. First, you can select an alternate route and analyze it. If it passes, use it. You can use the Automated Routing option and let the system find a route that can be approved. When using the Automated Routing option you are responsible for checking the route produced by the system. Lastly, you can select the option “Request Office Review” and let the state permit technicians see if your requested route can be approved or allow them to find an alternate path for you.

     
  4. Can I get a description of my clearance and/or load failures?

    Clearance and weight failures are graphically depicted on the web page in red and summarized in the analysis status message. However, the states will not allow any more detailed information to be provided. You can either re-route or submit for office review.

     
  5. The analysis states that my analysis did not pass.  I select Restrictions and the description talks about parking overnight or limited travel times.  What does this mean?

    Your analysis may not pass for the following reasons - vertical clearance failure, horizontal clearance failure, live load bridge analysis failure, and / or a restriction failure. Clearance and weight failures are summarized in the analysis status message and graphically depicted on the Web page in the user specified failure color, but you cannot get a specific description of the failure. The restriction text that can be displayed are conditions the state can place on the state highway network that further limit travel beyond the fixed conditions such as clearances and bridge weight limits. These restriction conditions can be things like construction (temporary closures, lane width restrictions), weather, time of travel, special movement instructions (railroads), etc. These restrictions can either cause an analysis failure or may just add conditions to a move that can be permitted (see the next question). If the restrictions cause a failure, you can either re-route or submit the request for office review.

  6. The analysis states that my analysis did pass but encounters some restrictions. I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

    You can have a successful analysis but still have a trip that is subject to restrictions. For example, you do not have any routing failures but may be restricted from moving through a specific area during rush hour. Those types of restrictions will be shown here and will also be output on the permit document. This allows you to see the travel restrictions that will be on the permit before you get the permit. You can accept a permit with the restrictions or re-route or ask for assistance.

     
  7. How do I save a route so I can use it again later?

    On the routing page, select the trip you want to save via the picking, text based, or automated methods. After you have the trip you want to save, click on the "Save trip for future use" link about half way down in the left hand column of options. You will then be prompted to provide a "name" for the route and the route will be saved. When you want to use that route again in the future, simply change the "method of routing" to "Loading Saved Trip", click the "Load a saved trip" option (which will give you a list of all the routes you have saved), and then analyze the route.

     
  8. I am using an Apple computer and am having trouble routing.

    Apple computers are not officially supported by this site. Users have reported success in issuing permits using FireFox on this platform although a screen refresh may be required if the routing applet fails to load

Post-Application Questions

  1. My analysis passed.  Why was I not able to get my permit right away?

    There are  limits to which permits can be system issued.  After one or more of these limits is exceeded, the application must be reviewed and issued by state personnel.

    System issue limits for West Virginia are currently set to 14 feet wide, 15 feet high, 100 feet long, 150000 pounds and 25,000 pounds/axle.

  2. Can I change an application after I submit it?

    Yes, if the State has not begun to process your application, you may edit it. Go to the My Permits page. Click on the appropriate Request ID. You are now recalling that permit request from the state so that you can edit it. Once you select the Request ID, you need to go all the way through the application process and re-submit the application; even if you are not making any changes. Otherwise, the application will be treated as an abandoned application.

  3. My permit request is not shown on My Permits and I have not received my permit.  What do I do?

    First, make sure that you have the filter set to “ALL”. Next, if you click the Request ID you are actually recalling that permit request from the state so that you can edit it. Should you do this by accident, you need to go all the way through the application process and re-submit the application. Otherwise, the application will be treated as an abandoned application. Note: If the state has already begun to process the application you will not be allowed to edit it.

  4. I don't know what this status on my request means, and I have not received my permit.  What do I do?

    Status Description Definition Action
    Routing Required Routing was attempted but not able to be system issued. Please wait for state processing.
    Analysis Failed Routing was attempted but route did not pass Superload analysis. State will reroute and may have to send your request to bridge office.
    Ready to Issue Request passed analysis and all information is complete; payment accepted; user chose Request Office Review or the application did not meet the criteria for system issuance. Please wait for state processing.
    Permit Modified – Extension User requested an extension to travel dates No action needed
    Pending Technical Review or
    Sent to Bridge
    Request sent to Bridge Engineer for review. Please wait for state processing.  This can typically take from 12-48 business hours.  If you want to remove this request please notify the State.
    Returned For Clarification State needs more information on some aspect of the request Please go to MyPermits to edit your request and make suggested modifications.
    Trip Request Recalled by User User clicked Edit on My Permits page; user is modifying application. You must complete application through the Submit on the payment page.
    User Abandons Application User clicked cancel on payment page If you still require a permit, you must start a new application
    Permit System Issued System was able to issue permit Print/View permit based on selected delivery method
    Permit Voided User requested state void/cancel permit No action needed

Technical Questions

  1. What Internet browsers does the site support?

    Please see the System Requirements and Troubleshooting page for details.

  2. There is no map shown when I get to the Routing Page or there is no truck control installed on the application page.  What do I do?

    The routing map and truck control has an ActiveX control that needs to be downloaded and installed.  Under the Address Bar (where you enter the URL like http://wv.GotPermits.com), there may be an Information Bar with a prompt to install an ActiveX control from Bentley Systems.   Click on the Information Bar and follow the instructions to download and install the control.   Alternatively, you may be prompted with a security dialog box asking if the software from Bentley Systems should be downloaded.   Accept the download and follow the instructions.  See the System Requirements and Troubleshooting if the method described above fails.

    Please note that browsers other than Internet Explorer will attempt to use a Java Applet version of the truck display.

  3. How do I solve my problem viewing a Web page or the map for selecting a route?

    Please see the System Requirements and Troubleshooting page for details.




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